FAQ

Account

If you are over 18 years old and have a clear understanding that gambling is a form of entertainment and not a way to make money, you are welcome to create an account at our casino.


It takes only a few minutes to register and enjoy our games.

If you are already in our FAQ section, you have opened the registration pages.

 

Please go through each segment and make sure that you enter only your correct details.

This is important as, at a later stage, we will need to verify your identity and ensure you do not lose your winnings due to incorrect details.

 

Once all the forms are completed, please read our Terms and Conditions, confirm and enter your very own account. 

Please make a note of what the error message is that you received when trying to log in first.

 

If you received a message that your details are incorrect, please use the “forgotten password” option available under the log-in credential field.

 

If the message says that your account is blocked/canceled, please scroll down to view the next point of this category for more information.

The Queen Vegas Online Casino growing daily and has players all around the globe.  We currently accept the following currencies, be sure to check back if your local currency isn’t listed yet – we adding countries all the time!

 

USD       United States Dollar

EUR        Euro

GBP       Pound sterling

CHF        Swiss Franc

CAD       Canadian Dollar

AUD       Australian Dollar

ILS          Israeli New Shekel

RUB       Russian Ruble

BGN       Bulgarian Lev

CZK        Czech Koruna

DKK        Danish Krone

EEK         Estonian kroon

HUF       Hungarian Forint

LVL         Latvian lats

LTL          Lithuanian litas

NOK       Norwegian Krone

PLN        Poland złoty

SKK        Slovak koruna

ZAR        South African Rand

SEK         Swedish Krona

JPY         Japanese Yen

SGD       Singapore Dollar

HKD       Hong Kong Dollar

MYR       Malaysian Ringgit

NZD       New Zealand Dollar

RON       Romanian Leu

IQD        Iraqi Dinar

NGN      Nigerian Naira

CPL         Chilean Pesos

MXN      Mexican Peso

UYU       Uruguayan Peso

PEN        Sol (Peru)

BRL         Brazilian Real

GEL        Georgian Lari

COP       Colombian Peso

ARS        Argentine Peso

TRY         Turkish lira

UAH       Ukrainian hryvnia

THB        Thai Baht

INR         Indian Rupee

Each player can find (on the personal pages of their account) the option to apply limitations on their account that will prevent them from real-money play and making new deposits.

 

We offer options to set both short and long-term exclusions.

 

We encourage you to explore these options and always be aware that, at any given moment, you can simply take a break; whether you want to stop playing until your withdrawal is processed, need to take a break as you go for holidays, or if you think that it’s time to take a longer leave.

 

If you need further assistance or would like to block access to your account, please contact our support team. 

You can collect your Deposit/Welcome Bonus once every 72 hours across all Casinos operating under the same license. Unless stated otherwise in the promotion offer bonuses are only available to players who made at least one successful deposit in their accounts.

 

While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the bonus amount or 5 (eg, 5 EUR, 5 GBP) (the lower amount applies), however if your deposit was with Neteller or Skrill the max bet is 1 (eg, 1 EUR, 1 GBP). A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name)

 

We reserve the right to cancel promotions or bonus offers, of any kind at any time, without prior notice. Any such cancellation will not affect an award already redeemed. Any failure to comply with our Terms and Conditions could result in your bonus offer will be withdrawn.

 

Not showing in your account? Then please contact our Customer Support team, prior to placing any bets, and the bonus shall be credited for you.

Unless stated otherwise in the promotion offer, Bonuses (including winnings from Free Spins) given with a deposit offer carry a wagering requirement of thirty (30) times the total amount, e.g. If you deposit €10 and obtain a €10 bonus, you would have to wager 30 times the aggregate amount, in this case being €20 (deposit + bonus). If a Bonus (including winnings from Free Spins) is not awarded as a part of a deposit offer. Or if the total bonus amount (from bonuses and Free Spins winnings) is greater than the deposit amount made to claim the offer, the offer will carry a wagering requirement of sixty (60) times on the bonus amount only.

Different bonuses have different wagering terms, but our welcome bonuses come with mixed wagering, and can be used to play on live games. Check each our Bonus Policy for a full breakdown of how bonuses vary. See https://www.queenvegas.com/bonus-policy/)

 

You can find more information on our bonus wagering requirements under Points to Redeem in the Bonus page in the Personal Area.

 

We have 3 different types of wagering that we apply to our bonuses. Unless otherwise stated the bonus has standard wagering terms. Games that are included within the below wagering groups count towards the wagering requirements of a bonus:

 

  1. Standard wagering: bets placed in any game except Slots and Scratch games do not count towards the wagering requirements.
  2. Mixed wagering: 10% of bets placed in non-Slots or Scratch games count towards your wagering requirements.
  3. Special Mixed wagering: 50% of bets placed in non-Slots and Scratch games count towards your wagering requirements. Special Mixed wagering is only available on special occasions and to players of certain statuses.

 

When the bonus is added to your account the amount of wagering required is converted to bonus redeem points.

Our maximum bet is 10% (min $/£0.10) of the free spin winnings and/or bonus amount or $/£5 (lowest amount applies).  You will find all of the wagering limits within our detailed Bonus Policy, see: https://www.queenvegas.com/bonus-policy/

A one-of-a-kind game where you can win free spins, scratch cards and huge cash prizes, Prize Twister has been designed to take you by surprise! You never know when we might invite you to spin so don’t miss your chance to play when this exclusive opportunity comes your way. Get through to the third reel and you’ll be one step closer to the MINI, SUPER and, the best of them all, MEGA TWISTER Prizes!

The Search function within Queen Vegas allows you to pinpoint all your favourite games by name, or games by a game provider – so there is no need to scroll through dozens and dozens when you know exactly what you want!

The Queen Vegas Casino experience is fully supported by all platforms and devices, so you can expect seamless play across Android, iPhone, Windows Phone, Mac / PC, iPad or any other tablet.

QueenVegas is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence condition.


Your personal and financial information also remain 100% secure and confidential as QueenVegas goes to great lengths to guarantee high standards of data protection and security. We employ industry standard security protocol(The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with X25519 (a strong key exchange), and AES_128_GCM (a strong cipher) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than QueenVegas while it is being transmitted between you and QueenVegas

Without a doubt, Queen Vegas offers some of the best live casino games on the planet. Check out our EXCLUSIVE picks – the best of the best – American 21 Blackjack, European Roulette Pro Special and American Roulette Pro Special together with the wildly popular French Roulette Pro and European 21 Blackjack.

Yes, Queen Vegas has a jaw-dropping array of Daily Jackpot options and Jackpot games offering life-changing payouts, from Gonzo’s Quest and Reel King to Dynamite Riches, Joe Exotic and Primate King. It’s a cliche, but there is a game to suit each player from spills and thrills to super-slick strategy and nerves of steel.

Cashier and Security

Once you are ready to play with real money, you will find that depositing at QueenVegas couldn’t be easier. We accept all major payment methods including credit/debit cards, Neteller, Skrill and many other e-payment options. You can find all the methods available for the UK in the Deposit section of the Cashier.

Queen Vegas has teamed up with the most trusted names in secure online casino banking options to ensure your funds are safe. Most online casino deposits take minutes to process, but some can take longer. So choosing your method of payment is key should you want it to happen in an instant.

 

Credit cards typically take 1-3 minutes, while deposits by debit cards are usually completed in seconds. E-wallets are ideal for casino players are they facilitate both deposits and withdrawals instantly – for this very reason, Queen Vegas Online Casino accepts all major E-wallets, including ecoPayz, Neteller and Skrill.

On the deposit page of your account, you can see the minimum deposit for each payment method. You can deposit as little as £10 to start enjoying our games.

 

It is important to know that some offers may have different minimum deposit requirements than the payment method itself. When claiming an offer, always check the minimum deposit required for that specific offer.

To request a withdrawal of your funds, log in to your account and go to the “Withdraw” page. You can find it in the personal area of your account.  Once in there, you will see all the relevant information regarding the withdrawal of your funds.

On the left-hand side panel, you can find a tab that will take to you to the uploading documents page. Once there, you will see all the information required, including the specifics of accepted documents and file-size requirements.

 

If a document has been rejected, please check your inbox for an email we have sent you, detailing documents we accept.

Yes, our system is highly secure with all data encrypted so you should never send your documents via email, nor provide them via our chat services, but upload them straight form your account. This also makes processing faster.

To change any of your personal details on your account, such as address or telephone number, simply click on the Personal Information tab in the side panel, you’ll need to log in to do this.

If you have deposited with a credit/debit card, we will definitely need to verify this payment method.

 

To ensure that process is smooth and there is no delay, we suggest uploading copies of this document as soon as possible.

 

The copy should:

 

  • be in colo
  • have the last 4 digits visible.
  • covered middle 8 digits.
  • have the CVV2 covered.
  • have signature-strip visible.

 

If you have deposited with a different method, feel free to contact our team to check if verification will be required.

The “forgotten password” option allows you to reset you password under log-in credentials.

QueenVegas has invested heavily in exacting security standards in order to guarantee that your personal and financial information remains 100% secure and confidential.

 

We employ industry standard security protocol using a site connection that is encrypted and authenticated using TLS 1.2, a strong protocol, ECDHE_RSA with X25519, a strong key exchange, and AES_128_GCM, a strong cipher, to ensure that all transactions including deposits and withdrawals are robust. This technology protects you from having your information intercepted by anyone other than QueenVegas with all transmission 100% safe and secure.

Mobile Gaming

You can enjoy QueenVegas across a wide range of platforms devices to ensure you get the optimum experience at home, on your daily commute, while you’re waiting for the pizza delivery guy, or during a inter-galactic jaunt.

So it doesn’t matter if you’ve got Android, iPhone, Windows Phone, Mac / PC , laptop, iPad or any other tablet, the UK’s No 1 Online Casino is ready for you.

Yes, you can enjoy the Queen Vegas Casino experience on a number of platforms and devices, so you can expect seamless play on an iPad or any other tablet.

The Queen Vegas Casino experience is fully supported by all platforms and devices, so you can expect seamless play across mobile phones and tablets, both Android and IOS.

Responsible Gaming

At any given moment, you can simply take a break; whether you want to stop playing until your withdrawal is processed, need to take a break as you go for holidays, or if you think that it’s time to take a longer leave. If you need further assistance or would like to block access to your account, please contact our dedicated 24/7 support team. You can choose from both short and long-term exclusions.

Each player can find (on the personal pages of their account) the option to apply limitations on their account that will prevent them from real-money play and making new deposits. To help players stay in control, we have developed a tool that allows you to set your own limits. You can increase or decrease your own limits, with the change being instant when setting lower limits. When increasing limits, you will receive a pop-up informing you when the new limits will be active from.

 

We also offer several tools created to prevent excessive spending as part of our approach to help you stay in control of your finances. This is paramount to us, therefore, so please do visit the self-assessment tests and the information we supply on organisations that can help you if you feel you may have gone one step too far. The Responsible Gaming page of our website offers plenty of support and advice and we encourage you to explore these options.

You can find out about specialist organisations that offer confidential advice and tailored treatments on a range of issues related to gambling. Whether you just need to talk, want emotional support, or advice about financial difficulties, there’s help for you. Calls to the 24/7 National Gambling Helpline are free on 0808 8020 133 from all landlines, mobiles and BT phone boxes within Great Britain. But just so you know, some other public phone operators may charge you to call. Live Chat is FREE, see: www.begambleaware.org